Hey guys! Ever been in a situation where you're expecting an important call but you know you're going to be busy or in an area with bad reception? That's where call diverting comes in super handy. Call diverting, also known as call forwarding, is a fantastic feature that allows you to redirect incoming calls from your phone to another number. This ensures you never miss important conversations, whether you're in a meeting, traveling, or simply want someone else to handle your calls for a while. In this guide, we'll walk you through everything you need to know about call diverting, including what it is, why it's useful, and how to set it up on different devices.

What is Call Diverting?

Call diverting is a telephone feature that forwards incoming calls to a different phone number than the one originally dialed. This can be incredibly useful in various scenarios. For instance, if you're heading into a meeting, you can divert your calls to a colleague who can take messages or handle urgent matters. If you're traveling abroad, you can divert calls to a local number to avoid international roaming charges. The possibilities are endless!

Why Use Call Diverting?

There are numerous reasons why you might want to use call diverting. Here are a few common scenarios:

• Avoiding Missed Calls: This is the most obvious benefit. Whether you're in a no-signal zone or simply can't answer your phone, call diverting ensures that you never miss an important call.
• Improving Customer Service: If you run a business, call diverting can help you provide better customer service by ensuring that someone is always available to answer inquiries.
• Managing Work-Life Balance: Divert work calls to your personal phone during off-hours, or vice versa, to maintain a healthy work-life balance.
• Saving Money: When traveling internationally, divert calls to a local number to avoid hefty roaming charges.
• Staying Connected: If you're temporarily using a different phone, divert calls from your primary number to stay connected.

How to Divert Calls on Your Phone

Now, let's get to the nitty-gritty: how to actually set up call diverting on your phone. The process can vary slightly depending on your device and mobile carrier, but here's a general guide for both Android and iOS devices.

Diverting Calls on Android

Android devices offer several ways to enable call diverting, both through the phone's settings and using specific codes. Here’s how you can do it:

Method 1: Using Phone Settings

1. Open the Phone App: Start by opening the default phone app on your Android device. This is usually the app you use to make calls.
2. Access Settings: Tap the three dots (or a similar menu icon) usually located in the top right corner to open the menu. Select "Settings" from the dropdown.
3. Call Forwarding Options: Look for an option like "Call Forwarding" or "Call Diverting." It might be under a section called "Calling accounts" or "Supplementary services."
4. Choose Diverting Options: You'll typically see several options:
   • Divert Always: All calls will be immediately forwarded to the specified number.
   • Divert When Busy: Calls will be forwarded only when you're already on another call.
   • Divert When Unanswered: Calls will be forwarded if you don't answer within a certain number of rings.
   • Divert When Unreachable: Calls will be forwarded if your phone is turned off or has no signal.
5. Enter the Number: Select the option that suits your needs and enter the phone number you want to divert calls to. Make sure to include the country code if you're diverting to an international number.
6. Activate: Tap "Enable" or "Turn On" to activate call diverting. You should see an icon in the status bar indicating that call diverting is active.

Method 2: Using USSD Codes

USSD (Unstructured Supplementary Service Data) codes are special codes that you can dial to access certain features on your mobile network. Here are some common USSD codes for call diverting:

• Divert All Calls: Dial **21*[phone number]# (replace [phone number] with the number you want to divert to) and press the call button. You should receive a confirmation message.
• Divert When Busy: Dial **67*[phone number]# and press the call button.
• Divert When Unanswered: Dial **61*[phone number]# and press the call button.
• Divert When Unreachable: Dial **62*[phone number]# and press the call button.

To deactivate call diverting using USSD codes:

• Deactivate All Diverting: Dial #21# and press the call button.
• Deactivate Diverting When Busy: Dial #67# and press the call button.
• Deactivate Diverting When Unanswered: Dial #61# and press the call button.
• Deactivate Diverting When Unreachable: Dial #62# and press the call button.

Diverting Calls on iOS (iPhone)

The process for diverting calls on an iPhone is straightforward:

1. Open Settings: Tap the "Settings" app on your iPhone.
2. Phone: Scroll down and tap "Phone."
3. Call Forwarding: Select "Call Forwarding."
4. Toggle On: Toggle the "Call Forwarding" switch to the on position.
5. Forward To: Enter the phone number you want to divert calls to in the "Forward To" field.
6. Confirmation: Once you've entered the number, call forwarding is automatically activated. You'll see a call forwarding icon in the status bar.

To deactivate call forwarding on an iPhone, simply toggle the "Call Forwarding" switch back to the off position.

Important Considerations

• Carrier Support: Ensure that your mobile carrier supports call diverting. Most major carriers do, but it's always a good idea to check.
• Cost: Some carriers may charge extra for call diverting, especially if you're diverting to an international number. Check with your carrier to understand any potential costs.
• Conditional Diverting: Familiarize yourself with the different types of call diverting (always, busy, unanswered, unreachable) to choose the option that best suits your needs.
• Testing: After setting up call diverting, test it by having someone call your phone to ensure that it's working correctly.

Troubleshooting Call Diverting Issues

Sometimes, call diverting might not work as expected. Here are some common issues and how to troubleshoot them:

• Call Diverting Not Activating:
  • Check Carrier Support: Make sure your carrier supports call diverting.
  • Verify Settings: Double-check that you've entered the correct phone number and activated the feature correctly.
  • Restart Your Phone: Sometimes, a simple restart can resolve software glitches.
• Call Diverting Activating But Not Working:
  • Check Network Connection: Ensure that both your phone and the diverted number have a stable network connection.
  • Check Diverting Conditions: Make sure you've selected the correct diverting condition (always, busy, unanswered, unreachable).
  • Contact Your Carrier: If the issue persists, contact your mobile carrier for assistance.
• Unexpected Charges:
  • Check Your Plan: Review your mobile plan to understand any charges associated with call diverting.
  • Contact Your Carrier: If you believe you've been charged incorrectly, contact your carrier to dispute the charges.

Call Diverting Tips and Tricks

Here are some additional tips and tricks to make the most of call diverting:

• Use Conditional Diverting: Choose the diverting condition that best suits your needs. For example, use "Divert When Busy" if you only want calls diverted when you're already on a call.
• Divert to Voicemail: If you don't want to divert calls to another person, you can divert them directly to your voicemail.
• Create a Custom Greeting: When diverting to voicemail, create a custom greeting that informs callers that their call is being diverted and provides alternative contact information.
• Use a Virtual Phone Number: Consider using a virtual phone number for call diverting. This can provide additional flexibility and privacy.
• Monitor Call Diverting Usage: Regularly monitor your call diverting usage to ensure that it's working as expected and to identify any potential issues.

Conclusion

Call diverting is an incredibly useful feature that can help you stay connected and manage your calls more effectively. Whether you're using an Android or iOS device, setting up call diverting is a straightforward process. By following the steps outlined in this guide, you can ensure that you never miss an important call again. Remember to check with your carrier regarding any potential costs and to troubleshoot any issues that may arise. Happy call diverting!